Terms & Conditions
ABN 27 463 492 606
Shopping for Dynasty Scents?
These service terms cover workshop, pickup and drop-off, and mobile detailing bookings. Product purchases are covered by the dedicated shop policies below.
For ceramic coating bookings, a $200 deposit is requested after our consultation, not on the enquiry form. It is credited towards your final invoice. If you cancel, the deposit is non-refundable, subject to your rights under Australian Consumer Law, and replaces the $79 cancellation fee for ceramic bookings. We confirm the booking and final scope after a paint inspection. Contact us to discuss rescheduling.
Workshop appointments take place at 2/44 Storie Street, Clontarf QLD 4019. Please arrive at the agreed time. We’re located on the corner of Filmer Street and Storie Street. Enter via our driveway on Filmer Street and park in one of the allocated customer spaces. Then walk through the roller door to the reception window. We’re the big grey building. Leave the required keys with our team and confirm how we can contact you during the service.
Free pickup and drop-off is available for all workshop bookings across North Brisbane, Moreton Bay and surrounding suburbs. Collection and return arrangements will be confirmed after booking. The person arranging collection must own the vehicle or have the owner's authority, and authorises our team to drive it for the agreed collection and return journeys. Tell us about any driving, mechanical or access issues before collection. We may decline transport where it would be unsafe.
Please disclose existing damage, loose fittings, mechanical faults and any special starting or locking instructions. We may record the vehicle's condition at handover and discuss any concerns before work starts. Provide the keys and access needed for the agreed service. Remove personal belongings and valuables before drop-off or collection. These requests do not remove our responsibility to take reasonable care of your vehicle.
Completion, collection and return times are estimates confirmed with our team. Vehicle condition, weather, traffic, supplier delays and other circumstances outside our reasonable control can affect timing. We will contact you if arrangements need to change. Please arrange collection at the agreed time and contact us promptly if delayed. If a vehicle needs to remain at the workshop, agree access, storage arrangements and a revised collection time with us in advance.
Mobile detailing requires a private driveway, access to power and water, and a safe working area. We can't do mobile jobs at units, apartments or townhouses. Unsafe weather or unsuitable access may require rescheduling. We offer workshop drop-off or free pickup and return across North Brisbane, Moreton Bay and surrounding suburbs, with collection times confirmed.
Quotes are provided based on the vehicle type, service selected, and the condition described at the time of booking. Final pricing may change if the vehicle condition, contamination level, or service scope materially differs from what was disclosed before arrival.
Clients must provide safe and practical access to the vehicle and disclose any known issues that may affect detailing work. Where weather, site access or safety conditions prevent the service from being performed properly, the appointment may be rescheduled.
These rules apply to workshop, pickup and drop-off, and mobile appointments. Please give reasonable notice when cancelling or requesting a different time. For non-ceramic bookings, a $79 cancellation fee applies if a booking is cancelled within 24 hours of the scheduled appointment. Ceramic coating bookings use the $200 deposit terms instead; the $79 fee is not charged as well. Rescheduling is subject to availability and must be confirmed by our team.
Detailing improves presentation, cleanliness, and protection, but some defects may be permanent or outside the scope of a booked service. Deep staining, paint failure, trim damage, excessive pet hair, mould, or heavy contamination may require additional time, extra charges, or referral to a more specialised service.
Payment is required in Australian dollars by the due date shown on the invoice. Payment is considered received once cleared funds are available to Detailing Dynasty Co.
If an invoice remains unpaid seven calendar days after its due date:
If an invoice is disputed, the customer must contact Detailing Dynasty Co. promptly with details of the dispute. Late fees and interest will not be applied to an amount subject to a genuine dispute while it is being reviewed. Any undisputed portion remains payable by the due date.
If payment remains outstanding after a final notice has been issued, Detailing Dynasty Co. may suspend further services and commence lawful debt-recovery action, including referring the matter to a debt-collection service or lodging proceedings with QCAT or another appropriate court or tribunal.
The customer may be required to reimburse Detailing Dynasty Co. for reasonable debt-recovery expenses, filing fees and other costs, but only where those amounts are lawfully recoverable.
By confirming a booking or accepting a quote, the customer acknowledges and agrees to these payment terms
Ceramic coating and paint correction services rely on correct preparation, curing, and aftercare. Clients must follow any aftercare instructions provided after completion. Warranty-related claims depend on the actual product or installation conditions and do not cover misuse, impact damage, or neglected maintenance.
Hazardous-material removal is handled case by case and may require inspection before work is approved. Pricing, scope, and turnaround for these jobs are not automatic and depend on safety, contamination type, and disposal requirements.
Reasonable care is taken during all services. Clients should remove valuables and disclose pre-existing damage before the appointment. Liability is limited to issues directly caused by the service and does not extend to undisclosed defects, prior damage, or normal wear already present on the vehicle. Nothing in these terms excludes or limits any rights or consumer guarantees that cannot lawfully be excluded under the Australian Consumer Law.
If you have any questions about these terms, booking changes, invoicing, or service conditions, contact us before your appointment and we will clarify the policy in writing.
