Terms & Conditions
Shopping for Dynasty Scents?
These service terms cover workshop, pickup and drop-off, and mobile detailing bookings. Product purchases are covered by the dedicated shop policies below.
Workshop appointments take place at 2/44 Storie Street, Clontarf QLD 4019. Please arrive at the agreed time, park in an allocated customer space, walk through the roller door and check in at the reception window. Leave the required keys with our team and confirm how we can contact you during the service.
Collection and return are available at no additional charge for eligible workshop bookings, subject to location and availability. Arrangements must be confirmed by our team after booking. The person arranging collection must own the vehicle or have the owner's authority, and authorises our team to drive it for the agreed collection and return journeys. Tell us about any driving, mechanical or access issues before collection. We may decline transport where it would be unsafe.
Please disclose existing damage, loose fittings, mechanical faults and any special starting or locking instructions. We may record the vehicle's condition at handover and discuss any concerns before work starts. Provide the keys and access needed for the agreed service. Remove personal belongings and valuables before drop-off or collection. These requests do not remove our responsibility to take reasonable care of your vehicle.
Completion, collection and return times are estimates confirmed with our team. Vehicle condition, weather, traffic, supplier delays and other circumstances outside our reasonable control can affect timing. We will contact you if arrangements need to change. Please arrange collection at the agreed time and contact us promptly if delayed. If a vehicle needs to remain at the workshop, agree access, storage arrangements and a revised collection time with us in advance.
Mobile service requires safe access, power, water and a suitable private driveway. We do not provide mobile service at units, apartments or townhouses. Unsafe weather or unsuitable access may require rescheduling. Where possible, we may offer workshop drop-off or eligible pickup and return instead, subject to confirmation.
Quotes are provided based on the vehicle type, service selected, and the condition described at the time of booking. Final pricing may change if the vehicle condition, contamination level, or service scope materially differs from what was disclosed before arrival.
Clients must provide safe and practical access to the vehicle and disclose any known issues that may affect detailing work. Where water, power, weather, site access, or safety conditions prevent the service from being performed properly, the appointment may be rescheduled.
These rules apply to workshop, pickup and drop-off, and mobile appointments. Please give reasonable notice when cancelling or requesting a different time. A $79 cancellation fee applies if a booking is cancelled within 24 hours of the scheduled appointment. Rescheduling is subject to availability and must be confirmed by our team.
Detailing improves presentation, cleanliness, and protection, but some defects may be permanent or outside the scope of a booked service. Deep staining, paint failure, trim damage, excessive pet hair, mould, or heavy contamination may require additional time, extra charges, or referral to a more specialised service.
Payment is due on completion unless another arrangement has been confirmed in writing. Fixed-price, varied-price, and assessment-based services may be treated differently depending on scope, products used, and whether extra work is approved on site.
All invoices are to be paid by the stated due date. Any invoice that remains unpaid 4 days after the due date will incur a $15 late fee. An additional $15 per day will be applied for each day the invoice remains outstanding thereafter until full payment is received. Detailing Dynasty Co. reserves the right to suspend or refuse future services until any outstanding balances, including late fees, are paid in full.
Ceramic coating and paint correction services rely on correct preparation, curing, and aftercare. Clients must follow any aftercare instructions provided after completion. Warranty-related claims depend on the actual product or installation conditions and do not cover misuse, impact damage, or neglected maintenance.
Hazardous-material removal is handled case by case and may require inspection before work is approved. Pricing, scope, and turnaround for these jobs are not automatic and depend on safety, contamination type, and disposal requirements.
Reasonable care is taken during all services. Clients should remove valuables and disclose pre-existing damage before the appointment. Liability is limited to issues directly caused by the service and does not extend to undisclosed defects, prior damage, or normal wear already present on the vehicle. Nothing in these terms excludes or limits any rights or consumer guarantees that cannot lawfully be excluded under the Australian Consumer Law.
If you have any questions about these terms, booking changes, invoicing, or service conditions, contact us before your appointment and we will clarify the policy in writing.
